Paquetes Vacacionales Incluyen Hotel y Vuelo a El Tezal

Muy bien servicio, muy buen hotel, lindas instalaciones 10/10

Gracias a mi consierge ,me dieron un upgrade al gran kristal.muy amable y siempre al pendiente de mis necesidades.un 10 a este joven,es un excelente ,servidor tiristico

Rooms are very Nice, reventó y renewed. The rest of the hotel needs it too. Very well located, but a bit noisy.

Excelente lugar para descansar y muy cerca de todos los puntos de interés

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!