4/10 Malo
Jodi S.
18 jul. 2024
The house was misrepresented
We got there and there was spider webs inside the house, in windows and the rear of the house was crazy dirty. The deck was faulty and my child fell through the deck due to no support beams and she was injured. There was glass all over the back yard. The fence had several holes in it and there was a hole to the side of the deck to under the deck. Ants were entering the property from somewhere near the sliding back door. Had to have a gentleman named Todd ( who was lovely and kind ) come to check the deck after deck broke and he said that we could not use the backyard it was not safe. We picked this place for the backyard, deck, fences, hot tub and grill which we could not use for 3 days of our trip. I called Vacasa, went to messaging and kept getting put off. Honestly, the house needs some work otherwise someone will end up getting hurt and suing. We have requested to have some reimbursement as we did not have full use of the house for 3 days and we left 24 hours early out of frustration and for comfort of our family and pets. No one would discuss this and truly, not impressed with Vacasa as this was our first experience with using them. I would ask if they fixed the deck, the holes in the fences, the ants and if anyone cleaned up the backyard and the spiderwebs. The house has potential, ask for updated pictures with dates on them.
Jodi S.
Se hospedó 8 noches en julio de 2024