Communication--Ryan & April were very quick to respond to EVERY question very quickly.
Location--was fantastic. Such a beautiful getaway and equi-distant to Gatlinburg & Pigeon Forge. It IS high on the mountain, and I could see where 4WD might be needed during the winter. The pictures just do not do it justice. It was so wonderful to come back from a busy day and just sit on the balcony and enjoy the view.
Cleanliness-When we arrived, the unit was SPOTLESS. It contained most everything you would need--pots, pans, dishes, glasses, silverware, etc. There was only 1 trash bag, so we did go pick up extra trash bags and coffee filters.
Overall-- I would HIGHLY recommend Dolly's Castle to anyone considering staying in the area. SO cozy, clean and just plain beautiful. The communication with the owners was excellent. Initially, we were only booked for 2 nights. Once we arrived, we decided to extend our stay another night. They were VERY accommodating and made it very easy to do.