After 20+ rentals thru VRBO, i am leaving a negative review. We have had a few rentals with 3rd party servicers. Non as horrible as Vacasa.
We arrived a few minutes after a monsoon blew thru the neighborhood. There was some damage that I reported immediately. I had some safety concerns. Vacasa said they would notify the "local team". No response. I was looking forward to using the gas barbecue. The propane tank was missing. I called. Vacasa said they would notify the "local team". No response. When i called back the next day to inform them i have not got a response. Vacasa told me to buy the tank myself and they would reimburse me. NOPE! When we arrived the refrigerator was warm and not working.Vacasa said they would notify the "local team". No response. I had to troubleshoot it myself. We were having so much fun i called to have a late checkout. Vacasa said they would notify the "local team". No response. The cleaning lady showed up early because she wasn’t notified. Again, no response from the "local team". The house itself was as advertised, minus the safety concerns. Too bad, i will never rent again while being managed ba Vacasa.