2/10 Terrible
Erica P.
23 jul. 2024
Le gustó: Limpieza
No AC, terrible customer service
At first we were thrilled by the size and the appearance of the property. It’s beautiful.
And my compliments end there. The text communication with customer support was frustrating, starting with all the work they asked me to do to fix a TV not working after I diagnosed the problem (no Roku in the TV as indicated and promised). Quickly realized the central AC wasn’t working. Tried to sleep with windows open the first night, awakened over and over by the noise from bar across the street and someone vomiting outside at 4am. Brought this to the attention of customer support & was told they knew it wasn’t working that’s why they put two portable units in the house…. It’s 3 stories, the one bedroom with the portable unit stayed cool. The rest of the house never dropped below 80 degrees. The portable unit in the kitchen was “installed” in such a way that the hot air was blowing back into the kitchen.
Incredibly dissapointed. Especially with all of the text messages asking me to give a 5 star review after all of the unhelpful text messaging all weekend.
Would never have booked this place if the AC issue was disclosed.
Erica P.
Se hospedó 4 noches en julio de 2024