The home is beautiful, clean, well appointed, and well thought out in some minor details such as kids silverware/plates, air fryer, zip locks, kids books/pool toys. Sometimes it's the little things that go a long way.
Unfortunately, renting from Vacasa is like staying at a nice hotel where nothing works and there are no employees. We reached out several times in advance of our trip to have the pool heated, our request never received a response and was not met so the pool was ice cold and a main reason for that home being our choice. Upon arrival we were checking out the place and my son opened the wardrobe in the bedroom only to have the door fall off its hinges, hit him in the face and knock him down (he was ok after awhile). Coming from chilly MN, we were excited for the hot tub only to find it was either terribly misused or hadn't been cleaned in far too long; there were dirty tennis balls floating in it and the water was so murky you couldn't even see the seats. Incredibly disappointing start. I spent a majority of day one trying to contact someone at VACASA, their phone number directed me to use text message for faster service, which only generated corporate responses on day one, none of which addressed any of our concerns. We still tried to make the most of it as we were excited for the game room as well, only to find a broken foosball table, broken air hockey table, skee ball game where the skee balls had been replaced with racquetballs (doesn't work well), so use in there was extremely limited. Day two after reaching out through DM in VRBO, texting four different numbers provided by both VACASA and VRBO I finally received a human response where they requested pictures of the broken door, which was fine. Then didn't address any further concerns at that time, continuing to push I received a response about the heating of the pool which they said would take 3 days to happen and the cost was an additional amount that was almost double what was posted in the listing! And they were going to charge for the whole stay even though it wouldn’t even be heated until our final day! Absurd!!
Aside from that, the dishwasher was broken, both shower drains were extremely slow with the master shower overflowing to the point the water ran onto the bathroom floor after only a ten minute shower, so we had to surround the shower with towels. Lastly, not super important, but the outdoor umbrella was broken.