8/10 Bueno
Donna
12 jun. 2025
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
We really enjoyed staying at forest lodge. We were made to feel very welcome and relaxed in the bar area. Staff were welcoming and kind and friendly. A lady gave us a free bottle of Prosecco to help us celebrate our anniversary. Sitting in the bar having a meal and a drink was one of my highlights on our break.
Some of the hotels main procedures cause them a bit of difficulty. For instance asking everyone for photo ID at check in- if this needs to be done it could be done at booking. Also taking £50 on hold from every guest as this often isn’t returned very quickly and I heard many guests complaining about this amongst themselves. I still haven’t received my refund either. Parts of Forest lodge need redecoration, maintenance and love. The indoor areas are not just old but tarnished and in need of redecoration. The biggest problem we encountered was the awful smell as you walk through the lodge and into the annex- the annex smells appallingly of mould. I don’t think that can be healthy. It’s up to an intolerable level. Our room- room number 6- was in the annex and it was quite hard to tolerate that stench. As we walked through on the day of departure and saw all the rooms being cleaned room 6 is probably one of the smallest and less comfy rooms also. It isn’t cheap to stay at forest lodge so their prices need to respect the experience the guest receives. We did enjoy our stay (mention to the lovely dog!) and we would come back, but there is no way we would stay in the annex.
Donna
Se hospedó 2 noches en junio de 2025
