6/10 Aceptable
Neve
Viaje familiar
4 mar. 2025
Le gustó: Limpieza
I recently stayed at Ustedalen Hotel and found the apartment to be clean, well-equipped, and comfortable. The apartment itself was well-maintained, offering a pleasant and relaxing environment during my stay.
However, I encountered some challenges with the hotel’s staff. On a few occasions, I received conflicting directions and advice, which caused confusion. It seemed that the staff were not very familiar with the local area and were not particularly eager to assist when I sought help. This lack of support made it a bit difficult to get the information I needed for navigating the area.
Additionally, the pathways around the hotel were extremely icy, making them hazardous to walk on. With temperatures rising to 4°C on two days, it would have been an ideal opportunity to clear the ice and ensure safer conditions for guests.
The swimming pool also did not meet expectations. The water was cloudy, and there was a strong, unpleasant smell, which led me to question the pool’s cleanliness. Furthermore, basic amenities like hairdryers and lockers were missing, which would have made the experience more convenient and comfortable.
While the apartment was great, I hope the hotel can improve in these areas, particularly with staff responsiveness, pathway safety, and pool maintenance. I’m sure these changes would significantly enhance the overall guest experience.
Neve
Se hospedó 9 noches en febrero de 2025
