The place itself was fine. Tidy, very small bathroom with very minimal counter space or hooks anywhere. Lacks storage for a family.
Check in took long at the gate bc the unit letter wasn’t included with check in info. Thankfully, security at the gate was able to track down and find which unit we were truly headed to but it delayed our entry a full half hour. We went on November 18 and it was cold and had snowed. The unit was difficult to find in the dark and GPS did not work for the address. The stairs to the unit were shoveled and the unit was lit up and welcoming when we entered. The heat was registering at 54 so we had to talk to the owner. They got us settled and we crossed our fingers, the unit would warm.
It warmed to about 62 overnight, so my husband and I had to load our kids 5,4,2 to the clubhouse to warm up and decide what to do. The heaters are loud and never turn off bc they were unable to keep up.
We decided to give it 24 hours. The clubhouse was clean and the pool was large and it too was freezing. We tried the unit again, and it still wasn’t warming. We had to nap our 2 year old and thankfully there was an extra blanket that could be used in her pack and play bc the only place it fit was in the bedroom by the freezing cold laundry room with no insulation.
We had to stay that night bc we could not find an available hotel close by. We left first thing in the morning bc it was still only 60 degrees and it was not safe for our family. We were supposed to stay a few more nights and when we tried to speak to the rental company for a partial refund, they denied us and told us bc we didn’t get rental insurance, we were out of options and quite a bit of $. Don’t rent this property in the winter. It is not safe and should not be listed as a year round property.