Chapab Vacations from MXN$5,273

Muy buen lugar,personal súper amable, buen desayuno, únicamente el pero es que en la avenida muchos edificios abandonados pero muy cerca del centro, de la catedral.

The hotel is excellent and all the staff is great! Only one suggestion. A hotel of this category should not ask for a voluntary tip for the cleaning staff. Hotels of similar level in other parts of the world don’t ask for any extra payments.

The property is gorgeous. Honestly, the website does not do it justice. The casitas are extremely private and delightfully well appointed. We were greeted warmly on arrival. All communication was prompt. The turn-down service is impeccable. The pools and grounds are perfectly maintained. The spa exceeded our expectations. Morning meditation with Antonio was a joy. He is also a patient and skilled yoga instructor. We highly recommend the complimentary hydrotherapy pools which include eucalyptus steam room and dry sauna. All staff members are kind, lovely and knowledgeable. Breakfast is delicious. One is never rushed through a meal. The 5:00 pm La Merienda is delightful. The private pool can be heated to a lovely 32*C. We simply texted ahead on the convenient WhatsApp group thread and we returned from dinner to a delightful evening dip. The attention to detail is truly impeccable. Each request was met with superiority. We cannot thank Leonardo, Karla, Grace, Paula, David, Fernando, Gregorio, Luis and the entire staff for welcoming us like friends into their exquisite home.

This is a historic building that is being maintained at a high level. The only thing to comment on is the low quality of towels being used and sometimes the inconsistency of cleaning staff to supply the appropriate number of towels. Even though, I would stay here again.

This place is a HIDDEN GEM!! We did three Haciendas in three days including Hacienda Xcanatun which is supposed to be a luxury stay, but doesn’t hold a candle to this place. The accommodations were amazing, super clean, pools were clean, sunbeds were clean. The food was delicious and so fresh, the grounds are stunning with so many beautiful photos ops and walks. The staff were amazing, Jesus, Dulce and Luz, gave us incredible top notch service. They had table tennis for our kids and tv rooms which were so important with an 11 and 13 yr old. They haven’t missed anything at this place, I can’t recommend enough. We cannot wait to return!! 💕