6/10 Aceptable
Scott D.
17 jul. 2024
Le gustó: Limpieza
First Week Was A Nightmare!
Property was beautiful, clean, stocked, and in a great location.
I was notified that the refrigerator was broken an hour before check-in on Tuesday. The rentor would not purchase a temporary refrigerator (local options at less cost than I was spending for a day) and relocated a small mini fridge without a working freezer upstairs. I informed the rentor that I needed a working refrigerator and freezer for the expected group of six adults for the holiday and was told they were working on it.
On Thursday I was told that a repairman could come to fix it on Saturday (5 days after check in) and was asked if I wanted a rep for the rentor to be present during the repair which I affirmed.
The repair/rebuild took nearly 10 hours on 2 Saturday visits spanning from 9:30am to 7:30pm; and a Sunday visit at 11am. A representative from the rentor was only available for half of this effort - so I oversaw. They were only able to fix the refrigerator, not the freezer.
On Monday a person arrived with little notice to install a temporary freezer. Next an electrician showed up with no notice to fix an outlet.
That was our first week - meals eaten out and significant disruption from repeated maintenance calls. On Saturday we were not able enjoy the area (or even have a decent meal) as the entire day was spent watching over repairmen.
They should have brought a temp refrigerator and saved us seven days of pain.
Scott D.
Se hospedó 13 noches en junio de 2024