8/10 Bueno
Harold
Viaje en pareja
30 sep. 2025
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My wife and I have stayed at this hotel at least 25-30 times over the past 10 years. But every single time the same thing happens. I reserve a room in the tower with a balcony. When we check in we tell the clerk that this is what I have reserved. They smile and nod, and then hand me a key to the main building and a room with no balcony. Only once was there a case where there were no more tower rooms left. For every other hotel in the world where we are repeat guests the hotel recognizes this when we check in. But why not the Barcelo in Guatemala City, and why do they constantly disregard my reservation and words telling them what kind of room I reserved? Obviously, everything else is fine or we wouldn't keep going back there, mostly for the parking and convenience to the airport. But there has never been 1 single checkin where the desk didn't ignore the type of reserved room and my words before first putting us into a room without a balcony....which I require for the fresh air while sleeping due to a health condition.
Harold
Se hospedó 1 noche en septiembre de 2025
