2/10 Terrible
Hiroko
Viaje en pareja
30 jul. 2025
We have been using this hotel many times but the room that was given to us this time had a water leak under the bathroom sink. We then noticed some tiny bugs (looked like spider mites, very small and fast moving) crawling all around the sink. They must have traveled over our bodies to the bed, then to the kitchenette bench top, and to make it worse, we realised after the checkout that they have moved into our cosmetic bags and suitcases!!!! We have complained at the reception upon checking out in the morning but the staff didn’t seem to take it too seriously until we have told them we couldn’t use the bathroom because of the leak and for fear of the bugs. They offered a partial discount but we have decided to make an official complaint to the management. Hopefully they’ll send us an apology and refund the fee.
Hiroko
Se hospedó 1 noche en julio de 2025