First, the folks at VACASA were tremendous!! We had 0 issues with them. They responded in a timely and professional manner to us! so 5 stars to VACASA! As for the cleaning company & property owner, shame on you! You have some work to do! If properly cleaned & the owner spent about 3 days & $2000, the house would be phenomenal!! The view is unbelievably beautiful - could not ask for better! The house is NOT being cleaned...it's having the linens & towels washed & it seemed to be disinfected.....but I would say it hadn't been vacuumed or swept in weeks.....Not 1 vacuum cleaner "trail" on the carpets...not 1.. for the lamp in the living room - it was last dusted in approx 2002....there were wrappers, paper, and dirt behind end tables and in every bedroom somewhere.....we had to wash all utensils and dishes before we were able to use any of them.....oddly, there were plenty of dishwasher pods -- just no dishwasher...One reviewer mentioned the safety of the house...Honestly, I thought "I bet that is an overreaction"....IT WAS NOT! The railing around the upper concrete deck is wobbly at best - I tested it before letting anyone else near it because it looked like it was leaning.....75" tv that was hanging off the wall where whoever installed it, missed the studs on 3 of the 6 mounting bolts & used no anchors!!! I found a wooden box in the den to hold it up and sent pics to VACASA. The toilet on the middle floor is terrible! I basically had to plunge it multiple times - not for "#2, but even for #1".....I told VACASA not to worry about a plumber, I'd just take care of it vs. having to work with a plumbers schedule....If the owner would stop patching & pay a professional to do maintenance, this house would be AMAZING! Know your limits, you're not a sheetrock hanger, nor painter, nor carpenter/handyman!! Invest in your property and stop nickeling and diming it....otherwise sell it to someone who will take the few days & minor amount of money to fix it right - see pics of ceiling tiles covered in mildew! It's a $50 fix..wth?
Also, make sure you assign your guests their rooms carefully - downstairs if kept comfortable, the upper 2 levels are a sauna....if upper 2 floors are comfortable, lower floor is an icebox....no in between! Pics are a deceiving as they are not a true representation, but they are real estate pics so you expect that some....what a shame for this house to be in this condition! and yes, I have pics of it all