CONS: Completely inconsiderate owner and a huge lack of problem solving. Loud train whistles all day & all night, no garage use, long cold walk to public parking for 2nd car.
Nothing quite like paying for a week’s worth of groceries right before checking in only to receive a text alerting that the refrigerator is broken. The one who discovered the issue wasn’t a guest but the actual owner of the unit that stayed there the week before us.
We arrived on a Monday and were told that the new fridge would be delivered Friday. I was not thrilled BUT I’m just Minnesota Nice enough to not mention the inconvenience. But no one arranged for coolers to be dropped off (I had to ask for one) nor was a mini fridge purchased as a hold over. No solutions or apologies.
Then comes delivery day. The owner decided she needed all new appliances even though the others worked fine and she had all of them delivered during OUR stay. By the end of the day, we were sharing the living space with the new, uninstalled stove and dishwasher, along with the old fridge chilling on the balcony. There are 6 perfectly good hours between check-ins that they all could have been delivered or a different storage solution offered. My in-laws, who were having their first ever VRBO experience, had to deal with the delivery company while watching our toddler for the day.
I’m so extremely disappointed in how this was handled for what is called a “Luxury” vacation rental. First, we got no warning and were left to figure out on our own what to do with our perishables. Second, the owner shouldn’t have arranged for so many appliances to be delivered during a guest’s stay. It’s just rude. We’re trying to escape household worries. A mini fridge would’ve sufficed for our week had we got enough warning. She has a garage and the extra appliances could have been stored there but she didn’t leave a key with the property management. Third, we completely lost privacy of the unit for a day and no longer felt like our daughter was safe with extra appliances marked “tipping hazard” for the last 3 days.
PROS: The kitchen was more well stocked, spices etc. The furniture, linens, and construction of the unit were all very nice and did align with the “luxury” term. Management responded promptly to a clogged drain, lent us a cooler, got the delivery company to move the extra fridge to the deck, and 3 days (only the daily rent portion) refunded.
