During our stay, the temperatures reached 22 degrees Fahrenheit. Despite indicating a central heating system, the thermostat did not work. The fireplace, which was the only source of heat, stopped working after the first day and we were unable to restart it. We called the support number provided which is just a corporate number, and they said they would notify the local number and the local team would be in contact, but they didn’t contact me until the day before checkout and told me they couldn’t come out to fix the issue. We nearly froze in the cabin, it was that cold (we had to wear layers inside and wrap up in blankets to stay warm). This treatment was inhumane and despite requesting a refund, they denied it on grounds that they offered a solution and I rejected it (they offered to walk me through fixing the fireplace myself, which I said sure but was not in the unit at the time to which they said call back when I was. I called back when I was, no one responded despite leaving a message). In addition to the serious misgrievances above, the garage promised is full of junk (can’t fit your car in there), there was no garage door opener as promised, the floors were dirty, and there was only one chair at the outdoor fire pit despite showing 4 in the picture. The views were gorgeous as shown, but based on everything else, I would not recommend this place and especially would never, ever stay with a Vacasa rental again!