The first thing I noticed was the open refrigerator and the take out container with a dirty fork inside. There were crumbs and a used toothpick on the placemats. The glass table, counters, and stove top were dirty. There was marijuana on the coffee table, hair in the sheets, hair in the dirty sink, a dirty toilet seat and bowl, hair in the dirty bathroom sink, used soap and toiletries in the shower, the mirror had white toothpaste spots all over it, and the bathroom floor was dirty. There were dishes in the dishwasher. AND my son found an insulin pen under his bed. I also found more pot in the master bedroom when I bent down to tie my shoes.
Vacasa has a link through VRBO to their site and their cleaning protocols. They most definitely DID NOT wipe ANYTHING down and the dust bunnies under the bed are proof that they DO NOT thoroughly clean everything as stated on their website link.
I had to wash our bed linens. Vacasa did send over towels. (They were brand new and I had to wash them as well).
There was ONE coffee pod. The Vacasa employee brought more coffee pods with the towels, BUT they were ALL caramel apple flavored and there were no creamers.
The apartment itself is close to PERFECT. The location is EXCELLENT. The decor is charming and the natural lighting is very nice. The furniture is comfortable. The kitchen is well designed and I love the hutch. It is the kind of place where you just feel happy (when it's clean). The only flaws there are minor and would be that the living room blinds do not go up (thus obstructing the view) and there is no toilet paper holder in the master bathroom (which had two half used rolls of TP sitting on a stand. Am I the only one who doesn't want to stick my hand in a used-by-strangers roll of TP in order to use it myself?).
Had it been clean - I would have given it 5 stars overall.
Perhaps this place being dirty was a fluke, but I am NOT AT ALL impressed with Vacasa as a host. They did refund my cleaning fee, but I feel like they should compensate me for the hassle and unprofessional service. Good luck communicating with them if you ever have a problem.
I have a feeling though that the next guests may find it spotless since I sent pictures of what we found. Perhaps the owner should guard his investment and this ABSOLUTELY FANTASTIC apartment and hire someone local who takes pride in their work to clean it and keep it stocked.
In the future, I will only stay with owner hosts.