Major Problem! Roof leaks when it rains and onto the bed! Even though the host and owner are aware of the problem, they continue to list the property. I informed the host of 3 separate leaks. He said he fixed it by putting paste on the roof, but it leaked a few days later. After the 3rd time, the host left me a can of Flex Spray to resolve the issue, which it did not. The property needs major roof work to resolve the issue. I was scheduled for a 16 day stay, but left after 6 nights. I asked the host to leave early and for a full refund. I asked for a full refund because I had to now spend more money looking for last minute accommodations. I also had to dispose of the groceries that I had bought. The host only gave me a partial refund. His reasoning is that he provided me shelter. The most important item that any listing should provide is shelter. The definition of shelter is “a place giving temporary protection from bad weather or danger.” On this item, the listing fails. In the end I was charged 8.5 days for a 6 night stay. The host said this was due to VRBO fees. I was on the phone with VRBO for HOURS trying to resolve this entire issue, but to no avail. VRBO has not given me credit for their fees. VRBO did not assist me in finding a new location. VRBO’s stance was that I should come up with a solution with the host. The host was very concerned about having a cancellation post on his account and being able to continue to the list the property. VRBO did not oppose to the listing of the property knowing its condition. Frustrated and exhausted after spending an entire day on this, I agreed to the partial refund. To be fair, other than the major roof issue, the unit is very nice and accommodating. Franck was very attentive throughout the stay, however he failed to fix the leak which made the unit uninhabitable. I will say that had it not been for the leak, I would have completed my stay. The bed is comfortable, the place is clean, and all items are available. The location is convenient with bus stops nearby.