Hoteles en Wai desde MXN$218

“First, none of the staff were wearing masks in these COVID times, even after we requested them to.in fact one young chap even had the audacity to tell us why they were not required. Second, on arrival the reception was unattended and we spent a few minutes till somebody came by to check us in. The room phone does not work, so there is no way to call for room service or housekeeping. The bloke who advised us against masks did give us his cell number to call, except that it was in the back pocket...

“The ground floor was under construction. However, the staff were very very friendly. They exceeded our expectations. The exterior hotel picture on the app was quite deceiving as it was not exactly as per the image shown on the app. Ignoring this, the staff's commitment to help the guests are truly remarkable.”

“I liked the scenery and also the hospitality of the hotel staff. ”

“Stay was superb. But some food items in the buffet were not piping hot, including the soup”

“Location of property is very good but property is not maintained. Specially surrounding and bathrooms.”

“Staff is extremely friendly and accommodated our requests! ”