2/10 Terrible
CHRISTINE L.
14 nov. 2024
No le gustó: Limpieza
Unit OK - Host Company NOT OK
The building and unit are very nice but there are definitely ways that the owners or property manager can make this a better place to stay.
As mentioned in some other reviews, there are no coffee supplies (I asked if they could provide some for us but the answer was no) so I had to ask what kind of machine they had to know what kind of coffee to bring. They should list this in the listing so people don't have to ask. There are also no drinking glasses, no facecloths, and no Kleenex. The unit was overall just dirty (bathroom walls were grimy, cutlery was dirty, insides of drawers were dirty, inside of microwave was not cleaned, etc).
Also - BEWARE of this host in general (CozyStay). I booked one of their other units on VRBO and cancelled it within the full refund time frame. It took almost 6 weeks to receive my refund after numerous emails. I tried calling as well - nobody answered - I left a message and never got a call back. It took me threatening to call my credit card company to fight the transaction before they would send me the refund. Once I told them that, I had the refund the same day.
I will not be booking with this host ever again.
CHRISTINE L.
Se hospedó 2 noches en noviembre de 2024