Your listing pictures differ from the actual unit, which is false advertising. Your unit is unsafe for children: the lower level door was missing a handle and could not be opened, which means the 5 people that sleep in the lower level do not have an escape method in an emergency. The chunks of concrete edging around the pool made it difficult for the children to safely navigate the pool, as well as the broken and splintered decking which require you to wear shoes around the pool. Several lights are missing, burned out or broken, another safety issue.
We were without use of the kitchen sink until 8pm on Saturday night due to the disposal being removed from prior damage and the plumber not being available until then. The upstairs shower sprays water from the joint, soaking the floor with water as soon as you turn it on.
No television remotes had batteries so they could not be turned on. We went to buy batteries and got the main "movie theater" tv to come on but there is no cable or streaming service so nothing could be watched.
Light fixtures have been removed from the bedroom fans, which make the rooms dark. The air vent in the bathroom is completely covered with rust and mold. The kitchen cabinet by the sink is broken and hanging off the frame.
The red chair is completely broken. Two kitchen chairs have been repaired with sharp screws, sticking up.
The kitchen roller chair has foam at arms which are peeled and filthy. The grill is filthy and igniter broken.