2/10 Terrible
Brittany M.
29 jul. 2025
No le gustó: Limpieza
First thing we noticed upon arrival was the spider webs inside the home. While bringing in bags they were in ALL rooms. Let’s start with the first room by the front door: there was a loud urine smell in the closet, the extra sheets at the top of the closet had visible spider webs on them. The bed covers had animal hair on them (took all off and wash them ourselves the day of arrival). 2nd (the living room): the couch is VERY worn out! There was a spider in between the cushions, some type of bug skin was on the seats (we purchased covers for the couch and home defense spray for them). The 3rd room by the bathroom with queen bed had pet hair and a spider on top of the throw blank (washed on arrival day as well). Master bedroom!!! I killed two spiders on the baseboard and washed those covers as well. Keep in mind we are doing all of this on vacation and spending extra money for products just to be somewhat comfortable. I reach out to the renter and asked if I could call them and they recommended the app only. After asking if we could just do a full refund they ignored that request and said that they could get cleaners out and someone to spray. We turned that down because who wants to check in somewhere and still have to have strangers to come in and do what should have been done prior to?? So that was first night. We got locked out due to the keypad battery and had to wait outside until they checked the VRBO app. We cut our trip short a day early. UNACCEPTABLE!!
Brittany M.
Se hospedó 3 noches en julio de 2025