6/10 Aceptable
Sara F.
13 jun. 2024
Le gustó: Limpieza
Tricky Check In/ Not for Elderly
We booked 2 nights with short notice- not paying attention that the listing was managed by a 3rd party and not a home owner.
While driving from airport, we realized we did NOT have check-in instructions. They wanted our rental car make and model- and once we had a car- I sent that in.
We called a number with the listing and were on hold over 30 Minutes. When a Vacasa agent finally came on the line- he needed a copy of my drivers license and other nonsensical items to verify my identity.
Finally we got a code to access the unit- which I had already paid for.
The experience was SO off putting.
I will not book any properties in the future that are managed by a 3rd party/ call center.
Following the stupid check in hassle,I kept getting texts from Vacasa asking me about check in and cleanliness and when we would be checking out. It was intrusive.
The condo was clean and comfortable but the steps to access it are STEEP and it would not be safe or practical for anyone elderly to stay here.
In addition, the primary bedroom’s toilet and shower combo is XXS. Like 1950s motel tiny.
The neighborhood is nice and safe. But the pool and hot tub area were small and crowded.
Sara F.
Se hospedó 2 noches en diciembre de 2023