8/10 Bueno
Armine S.
4 jul. 2024
Le gustó: Limpieza
Great property and location, but some issues with management
Our recent stay in Costa Rica was a blend of breathtaking beauty and some unfortunate management mishaps. The property itself is stunning, with an ideal location adjacent to the beach and various activities. The natural surroundings and the convenience of the location added immense value to our experience.
However, we encountered several issues with the management that need addressing. The booklet provided for suggested activities contained inaccurate pricing information. Additionally, the check-in and check-out times listed were incorrect, causing some confusion.
A significant problem arose with the transportation service. The driver attempted to overcharge us by manipulating the conversion rate and insisted on charging us for a trip that some of our party members missed due to illness. When we requested a receipt or any proof of his claims, he disappeared, which was quite unprofessional and unsettling.
Despite these challenges, we thoroughly enjoyed our stay. The natural beauty and prime location of the property are undeniable. We hope that the management addresses these issues to improve the overall experience. With these changes, we would love to return and enjoy another wonderful stay at this property in Costa Rica.
Armine S.
Se hospedó 6 noches en junio de 2024