The place was a mess. Cleaning was never done and promised refund never sent. Left over food and fishing worms in fridge, rice maker. Clothes in dryer. Garbage, dirty bathrooms.Had to search other apt for towels, and make beds. Cutlery for only 3. Septic venting a problem due to odour from drains downstairs. Aside from all that, plenty of room, good TV and internet. Unable to contact anyone about refund!!! Is it VRBO or host’s responsibility? Who and how do I contact?