6/10 Aceptable
Josie J.
29 jun. 2024
No le gustó: Limpieza
Family Stay
We had complications with communicating our needs. We communicated with Vacasa. Their respond was timely however, the only thing they could tell us was that our needs were reported to their local team. We were never contacted by the local team. When we entered the premise, we reported the following issues: leak found in one of the bedrooms, bathrooms and kitchen unclean, refrigerator not working, entrances were cluttered with dirt and debris, spiderwebs in doorway and light fixtures. We cleaned and vacuumed rugs and mopped bathroom & kitchen floors in order to use them. Main house and casita were pretty dusty. We had to do a lot of cleaning. We reported squirrels living in the house primarily in kitchen. We tried to run them out of the house but they hid under refrigerator, dish washer and stove. We communicated with Vacasa several times and the best they could say was they were sending messages to local team. We forgot one suvenior and we have received the same communication. We have not heard the status regarding as to how we can get our package we left behind. Anything Vrbo can do to help with this will be greatly appreicated. We have booked stay away homes all over the country through Vrbo and Airbnb and we have never had such an issue. We will not be recommending a stay at Alfredo's Hacienda in Taos, NM to family or friends. We tried not to stay in the house but to sleep. It would have been a more comfortable stay if someone had come to address our concerns.
Josie J.
Se hospedó 4 noches en junio de 2024