We celebrated an early family Thanksgiving for 13. The home is very clean, modern & beautiful. It's fully equipped with everything you'll need for a great & comfortable stay including an amazing screened porch with tons of games & an outside area with a beautiful pool & huge spa!
During the stay, we had some disappointing exchanges with the PM that left a bad impression for us.
First, the welcome guide said to contact the PM to request pool heat so we did & were told it would be $50/day to heat & it would only be heated to 86F. When we pushed back since it didn't state this anywhere on the listing or in the guide, we were told we didn't check the guide (which we had done) for more information, etc. Later in the exchange the PM realized the pool was already heated to 83F which is included in the stay. The next morning we did receive an apology & they updated the guide & listing with this important detail, but it wasn't the best start to our stay.
At check out, we left the scooter that we rented for my mother-in-law under the stairs so it was out of the way so the rental company could pick it up. When the rental company arrived, they couldn't find it, which triggered a lot of calls between our group & PM & worried it was stolen. We finally learned the PM locked it in the garage, but didn't tell us. They also wouldn't open the garage or help to coordinate. The next guests would have to be home to help out. It finally got resolved, but was a huge hassle & extra costs for us.