4/10 Malo
Cliente verificado
18 nov. 2024
Le gustó: Limpieza
Not happy
The stay was great until I was hit with a smoking fee. The rules were read and it absolutely said no smoking in unit. There was no smoking in the unit. The person staying is an extremely heavy smoker so his clothes most definitely smelled like smoke. I had very little communication with the rental company and when they did respond they told me that there was no way the person did not smoke especially since there were cigarette butts in the trash can. I was absolutely ok with getting an extra cleaning fee but to be hit with a smoking fee was absurd. If they do not want anyone smelling like smoke or someone that is a heavy smoker renting that definitely needs to be put in the rental description. I will be telling people about this company and the lack of communication after emailing them several times.It really is a shame honestly especially after the person that it was rented for lost everything in the hurricane and now out the money for a smoking fee because he was accused of smoking in the unit.
Cliente verificado
Se hospedó 7 noches en octubre de 2024