2/10 Terrible
Micaela g.
13 ago. 2025
No le gustó: Limpieza
Booking cancelled after check in hour when we arrived.
I want to express my extreme dissatisfaction regarding my booking for Saturday, 9 August. I arrived at 2:30 pm for check-in at the cabin I had reserved (check-in time was 2:00 pm), only to receive a sudden notification at that very moment that my booking had been cancelled.This is absolutely unacceptable. The cancellation happened after the agreed check-in time and while I was already there. It left us with no accommodation in an area that was fully booked, forcing us to return home after travelling a long distance. This trip was meant to be a birthday gift, and your handling of the situation completely ruined it. At the very least, you should have arranged alternative accommodation immediately.A simple refund of the booking fee is not enough. It does not come close to addressing the serious inconvenience, additional costs, and distress your actions caused. This was my first time using your app, and it has been an appalling experience.I demand appropriate compensation for the disruption and losses suffered. I expect a prompt and satisfactory resolution to this matter.
Micaela g.
Se hospedó 1 noche en agosto de 2025