6/10 Aceptable
Stuart A.
9 abr. 2024
Ortigia Is lovely.
The apartment is very well located. It's fine, albeit a bit tired and the bathroom certainly is in need of a refurb. Our time in the apartment was spoiled by a full day of planned power outage - which resulted in no electricity, and therefore no water or WiFi for the bulk of a day. Although this was planned by the electricity company well in advance, we were given absolutely no notice of the event, until after the fact, ie only once we enquired as to why there was no power.
Up until this point the local welcome team had been very communicative and helpful (despite a few errors - not knowing that there was in fact a lift to the floor!) but here on in communication with head office was terrible. We asked for a refund for the day of no power, but were denied and instead offered a discount on future(!) bookings. The reasoning being that they had told us about the power outage. (This was not the case, who would book a short stay when there would be no power for an entire day, when there are plenty of alternatives)? Anyway, my enquiries are being ignored, so now I have to leave a petulant review.
Stuart A.
Se hospedó 5 noches en marzo de 2024