8/10 Bueno
LelandandKim W.
1 nov. 2024
Le gustó: Limpieza
Nice cozy cabin near to many areas
We had 100% difficulty reaching the "local" Vacasa office to determine if the house was in an affected area by Hurricane Helene and had Wi-Fi restored. I kept getting a Caribbean office, which was very frustrating.
We took our chances and made the trip. We arrived at 4:30 after receiving 2 notices that the unit was ready and clean for a 4:00 check-in. Once we came up a very (typical for this area) primitive road (which in most cases would require a 4WD, we found this beautiful home. However, there was a car there. Upon going to the door we were greeted with 3 small boys playing. Later a man and woman came and said they were cleaning the property, that it was last minute because of an emergency with the regular cleaner.
We had no issues while waiting for them to finish cleaning.
However when they left and we got unloaded I wanted to freshen up. The towels in the main bathroom had make up stains on them and were damp. I decided to wash them myself for my peace of mind. The washing machine was very dirty in the inner plastic ring and the dispenser drawer. I proceeded to wash the towels but it took all night for them to dry. The dryer does not heat up.
We reported this to the local agent (which we had not prior to the trip been able to reach). She said she would send someone out and compensate us.
Chairs in the den are NOT recliners as represented.
We will not use VACASA again. This house was nice and comfortable and a nice place to stay if the washer/dryer are fixed
LelandandKim W.
Se hospedó 4 noches en octubre de 2024