8/10 Bueno
Kelly S.
8 sept. 2024
No le gustó: Limpieza
The ants and fleas should have been charged
I had to call no less than 20 times over the last week prior to leaving and on the day of travel to, sent emails, sent text and used an online portal to ask for info about beach cabana set up for the week and missed a call on Friday at 1100am that I returned the call at 1110 and still no return communication from Stellar. This has not been the “diamond concierge “ service I was expecting. There were fleas jumping on and off my son and he was bitten. Ants were found in the counter and in our food the first morning and in our fruit bowl throughout the week. No place to put clothes, no luggage stands and hanging racks are 7ft high. Once Stellar finally reached out things got better but the damage was done. Tim of Stellar was awesome! Jamie tried to remedy the situation but too little too late. A $40 discount on the beach canopy didn’t really justify the frustration and the day lost on the beach.
Kelly S.
Se hospedó 7 noches en agosto de 2024