2/10 Terrible
Scott G.
6 jun. 2024
Le gustó: Limpieza
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House was nice and a great place. Amenities passes were promised but not available because the unit owners had not renewed them. We rented two units specifically in this complex with Sun Valley amenity passes. Called the day of arrival and were told it would be taken care of and we would get a call back shortly. Long story short… 8 phone calls to property management throughout the stay without one call back even though we were promised the passes were ready and being delivered to us within a half hour. Delivery never happened and still waiting for that call back about passes. Vacasa was impossible to deal with. Not helpful at all and frankly kept over promising things would be taken care of but they never were. This was an extremely disappointing rental.
Only reason we booked this house was so we could use the passes with another family that booked a unit in the same complex.
Kids were not able to swim on our summer vacation. Terrible experience with VRBO / Vacasa. The house was nice, but unfortunately our summer vacation was kind of ruined.
We will not be booking again with any property managed by Vacasa. I would advise the owners of the property to find a better management company as the house and patio were great but the overall experience was terrible.
Scott G.
Se hospedó 3 noches en junio de 2024