Every square foot of carpet is heavily stained, everything air goes through is caked in years worth of dust, every shower had hair, one had so much matted hair it covered the drain entirely. The 'lotion' bottles actually contain soap - that was fun surprise after applying it head to toe. We sent pictures of the hair and dust to Vacasa asking them to remedy, and no one got back to us. We never received check in instructions, and the people who answer the number they provide are obviously off-site and are completely unhelpful. We were told to "find the door, open the door, and walk in." Obviously we know how doors work, we needed codes/instructions for the garage and entry. I had to beg for someone else to help, because again, no check in information was provided at all. Kitchen items are thrown anywhere stacked up randomly, there is just no care or maintenance being done. It's too bad because it's a beautiful unit. We asked for more garbage bags, they brought the wrong ones. We were supposed to have unit assigned garage parking, but we didn't. I would love for someone at Vacasa to contact me, but I'd be surprised if they did.