4/10 Malo
Haley C.
3 ago. 2025
Le gustó: Limpieza
Poor handling of situation
The property was as advertised and very clean, however we had an unfortunate situation one night which was not dealt with well. We came back to the house one night around 1045pm and one of the bedroom doors had locked itself. Upon inspection, the knob had a tiny hole where people had clearly tried to jam Bobby pins/keys to force it open so this has happened before. We followed the paper instructions and called the security office. The person working there was incredibly dismissive and told us maintenance wouldn’t be available. We explained we needed to get in as there was time sensitive medication inside. He finally drove over and agreed to call maintenance 30 minutes later who at this point was 47 miles away. Ultimately we were able to open it ourselves just before midnight with a butter knife - we saw markings on the door (photo attached) where people had clearly tried to break in before. Unfortunate situation with this terrible communication and no warning of the faulty door at check-in.
Haley C.
Se hospedó 3 noches en julio de 2025