4/10 Malo
Tammy L.
30 dic. 2023
No le gustó: Limpieza
Terrible customer service amd instructions
Door was hard to get locked when we went to leave for dinner. Took 15 minutes to figure out. Fireplace took awhile to figure out how to use. We couldnt find the washer and dryer and customer service couldnt help or understand what we were saying. Maintenance had to tell us washer and dryer was in bedroom closet as we were about to head home. There where 2 closets in bedroom we only checked on. There was a closet in hallway with a lock on it and we thought washer and dryer was in it. Also couldnt figure out where hot tub was at on property? Upstairs neighbors let a child run amd jump up and down so sounded like they were coming through the ceiling!
Place was very clean and well decorated made a nice overall impression.
We did leave eary due to be dissatisifed with no snow in Tahoe so activities were not available. Nothing to do because of it. Also problems we had with property. Of course I had to eat that money! Believe there should be some resolution for these issues. At least a partial refund!
Tammy L.
Se hospedó 2 noches en diciembre de 2023