2/10 Terrible
Don D.
6 jun. 2024
No le gustó: Limpieza
Unit Had Not Been Cleaned
We arrived at the unit after dark. The unit set back from the street and the entrance to the unit was not well lit. Opening the lockbox with a cell phone flashlight required some juggling. Once in, we were surprised and disappointed to find the unit had not been cleaned: bed disheveled with dirty sheets and towels on the floor in the bathroom. Trying to connect with VRBO or owner was not easy. As it was late and could not connect with anyone, we made the decision to book a hotel. Once in the hotel, and after some more effort on my part to request a refund, I was able to talk to someone at VRBO, who after some pressure on my part, connected me with the owner. Owner offered another unit, but as it was after 11PM, and we were then in a hotel, I declined the offer. I was refunded the next morning.
Don D.
Se hospedó 5 noches en mayo de 2024