At the expected time we got instructions emailed to us from VRBO. When we arrived, with printed instructions in hand, they made no sense. The "lower buttons" that were to follow our specific six-digit code did not exist on the electronic lock. We tried every button that didn't have a number but none worked to unlock the door. Had we not been standing in the sun with the temperature near 100 degrees, we might have been more understanding and patient. We promptly asked for help via the VRBO app and began carrying our groceries, etc. back down the stairs to our car and loaded them and ourselves back into the car. We were debating where we would go for Happy Hour before we heard back. We were given new directions (4-digit code instead of 6-digit code) and told "VRBO has been having issues where they haven't updated anybody's check-in instructions" Since the property manager seemed to know this, I would have expected that she could/should have made sure we had the correct information. That is what I have done as a property manager.
Disappointing but not tragic: The wifi never worked during our three-night stay. We were able to get spotty service from an adjacent property as suggested by the property manager. We had trouble finding enough forks and wine glasses for the three of us without washing once or twice a day. A TV remote was missing in one of the bedrooms.