2/10 Terrible
Andrea
Viaje familiar
4 ago. 2025
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We’ve stayed at this hotel every year since 2020 because we loved the vibe, the facilities, and the atmosphere. Sadly, this visit was a complete disappointment.
We arrived at midnight after an 8-hour drive with our kids and were given a room that smelled strongly of mold — it even had a dehumidifier running. I kindly asked to be moved, but the owner refused and told me to find another hotel if I wasn’t happy, which was shocking at 2 a.m. She even hung up on me when I declined her offer to move to another of her hotels, which had terrible reviews.
Only after I mentioned calling the police did she agree to give us another room. Unfortunately, the entire property was in poor condition — no lights in the hallways, the pool was closed, everything felt neglected and worn down.
It’s heartbreaking to see how much this place has declined. We won’t be coming back, and I wouldn’t recommend it to anyone. The owner lacks professionalism and basic respect for her guests. ( This is a shortened version because there’s not enough space here to describe the full nightmare I went through)
Andrea
Se hospedó 1 noche en julio de 2025