The entire house smelled like cigarette smoke. I called to complain and was told they would have house keeping come out to the unit. We stayed around waiting for them but they never showed. This was only. 2 night trip, so we were seriously robbed of our time there.
Next, before going to bed, I checked the windows since we were on the ground floor and they were UNLOCKED. Then I tried to get the front living area window locked, it would not lock. I was there with my two children in a city I had never been to and was terrified and ready to pack my car and leave. I called the emergency number for the unit and told them all of this. I was finally able to get it locked on my own. The maintenence guy came out the next day and had the same issues, saying the window was warped and he would let his manager know. Again, this took time out of our already short trip. Not to mention the wifi password was wrong, so I was on the phone (call and text) with the management company for literally hours trying to figure that out.