6/10 Aceptable
Cindi S.
22 feb. 2025
Le gustó: Limpieza
Confusing process, Attractive, clean home, but not so private.
Several days before our stay, our credit card company notified us of a 200 charge by an “unknown” entity, (Preauth Steven’s Real). Neither of us could figure out who or what that was so my husband cancelled his card. Later I realized it was the VRBO. I contacted them to inquire and they said it was a deposit they take and we would be refunded after our stay. The day of check in we called and told them of our new card number.After we were there for two days, in the evening around 6:30pm someone parked outside the rental. They came and knocked on the door. It was a guy who said he didnt’t know someone was staying there and he was going to replace the air conditioner filter. My husband asked who upheld worked for and the guy said Steven’s Realty.We were never notified he was coming. We didn't feel comfortable staying there after he left so since we had finished our business in town we decided to pack up and leave 3 days early. We took pictures of everything before we left in case someone was able to re-enter and stay there. Very disappointing.If the guy from Steven’s didn’t know we were there then how was he going to enter to change out the filter?Every time I texted VRBO it was like texting a computer or automated system. I no longer feel comfortable or safe renting from VRBO.Also, there was a note in the laundry room that said we were to take the garbage can down to the road for garbage pick up on Friday. I paid over 500, they can take care of the garbage!
Cindi S.
Se hospedó 5 noches en febrero de 2025