4/10 Malo
Armstrong F.
2 feb. 2025
Vacasa nightmare
The house fell just short of expectations, but the real headache was dealing with the property manager, Vacasa.Pros: great location, good layout and amount of space for 3 families (5 kids). Design/finishes/decor are mostly updated.Cons: Kitchen is not well equipped for cooking family meals (take-out would be ok) - lacks essential cookware and utensils. Biggest issue: Informed on the night of our arrival that the hot tub (a key amenity that we used in our house search) was not working; it took me 48 hours and me reaching out to them multiple times, including a phone call, to find out that we would get a nominal refund. Another 24 hours of follow-up later, I still haven’t been able to talk to anyone, but through text I understand that they will not budge on the refund amount. I will be staying away from this house, and all other Vacasa properties, primarily due to the terrible customer service.
Armstrong F.
Se hospedó 3 noches en enero de 2025