Location and accommodations: Great. Suite was clean and nicely decorated; location is a short walk across the street from the beach, plus there's an inlet in the back if you want to fish or go crabbing. There are reportedly alligators, but we didn't see any. Customer service: Not great. Reps are not familiar with the suite and not helpful locating things - i.e. the wifi was very spotty and they told us to reset it, but the router was not in the suite. Luckily, Mark, a maintenance person, happened to be there working on another unit and told us it was in the adjoining unit, so he reset it for us. The remote control for the smart tv needed new batteries but there were none around and we weren't about to buy them ourselves, so he replaced them for us. We arrived an hour before check-in, tried to get in using keypad code, which didn't work, called manager (Vacasa) and they told us if code doesn't work, it's on a timer so we have to wait an hour until check-in time (it was raining outside, so we sat in the car). Overall relaxing time, not too crowded on the beach and lots of seashells and sharks teeth were found!