6/10 Aceptable
Colin C.
2 ago. 2024
Le gustó: Limpieza
Great property with awful property management
Property was excellent but I'll never rent another property managed by Vacasa again.
Pros: House layout and location are great. Beautiful almost 360 degree views of Alligator Bay. Around 15 min drive to beach is not great but tolerable. We utilized the free beach parking at lot #4 everyday.
Cons: The freezer door and trays were broken at check-in and could tell it wasn't recent but nothing done by property mgmt. 3rd floor A/C was turned off at check in and took until following day to cool off. Two coffee makers both had broken carafes. Vacasa property management uses a central/national primary contact office that is generally useless and slows resolution process. It took multiple times to request resolution/reimbursement for purchasing a new coffee maker and they have still never reimbursed. We requested repair of freezer and it took 4 days to have someone come out and they didn't resolve the issue. There is only a single standard refrigerator/freezer in kitchen, which is inadequate to accommodate food/drink storage requirements of a home listed for 16-20 people.
Colin C.
Se hospedó 7 noches en julio de 2024