Arrive at 3:30, could not get in because they will not give you the code one minute before 4:00 p.m “so that cleaning is done.” I realized later it was because its too late to send anyone out to fix the problems at that point. By the end of the week, we realized we were rented a cabin that was still in the process of being renovated as there was so much that had to be done to it. We are the first persons rented to under Colonial because the dishes were brand new. POSITIVES include: 1)Hot Water immediately upon turning on faucet 2)Plenty of towels.3)Great water pressure.4)Great location between Pigeon Forge and Gatlinburg. NEGATIVES: 1) No Trash can other than bathroom trash,inside and out. Called and asked for one and told one would be brought. Didn’t happen. 2)Bathtub would not drain. My husband had to plunge it himself. Promised trash can, not delivered so why would they respond on tub issue? 3)Gutter is so full on one side it's falling on the cabin. 4) Arrived to cabin that wreaked of some cologne smelling fragrance or cleaner. Took 2 days before my sinuses stopped freaking out. 5) No decorations in cabin- 11 total decorations and that includes the rugs, shower curtains and quilt on bed. Because of that you could tell how worn the cabin is. 6)No place to put your clothes so you live out of your suitcase. We bought hangers at the dollar store but the foldups stayed in the suitcase, BUT THERE IS NO PLACE TO PUT YOUR SUITECASE for easy access that is out of the traffic area. 7) Had to search for the remotes to the t.v. Found them on the floor under the coffee table.then we had to figure out how they worked. Had to mess with cables as well to get the hookup right. 8) No WIFI - of course, that is not in the list of amenities, so that’s on us. Had to use my phone as hotspot. So far out that I had to use hot spot outside. 10) The last night we were there we didn’t sleep as something was chewing on wood inside the walls. Squirrel? Rat? We got up, banged on the walls.. stopped for a few minutes, then started again. 11) Not enough bar soap, dish soap to last for the week and you have to leave all dishes clean so we bought more ourselves. Wonder if they are still there for the next renters. 12)Bed was firm, but comfortable, but take your own pillow if you can. 13)River is not very visible through trees.