2/10 Terrible
Saket S.
6 sep. 2025
No le gustó: Limpieza
Misrepresented Property, Rude Hosts, and a Stressful StayWe booked this home for a special weekend, but it was a huge disappointment. The “breathtaking views” in the listing were completely blocked by overgrown shrubs and trees, a major issue we raised on day one. Despite daily follow-ups and empty promises from the hosts and maintenance staff, nothing was done until checkout, ruining the backdrop for our planned events.In addition to the false advertising, we dealt with leaking AC units dripping over the dining table and floors, again reported, again ignored. But the bigger issue was the property manager, Mary, who was rude, defensive, and made communication unnecessarily tense. Staff entered the property without notice at all hours, disregarding boundaries, and any sense of guest privacy.Vendors we hired for the weekend shared their own poor experiences with the property owners and management. The property pays no heed to customer complaints, is misrepresented online, and lacks basic courtesy of even acknowledging the problems we faced. Guests are held to strict contracts, deposits, and insurance requirements, yet the hosts show no accountability. When we tried to follow up after the stay, we were met with dismissive, even intimidating messages, as if we should be grateful for simply having lodging. They tried to distract with irrelevant claims about waived wedding fees and downplayed the situation. All in all, not worth the money.
Saket S.
Se hospedó 3 noches en agosto de 2025