10/10 Excelente
Yvonne B., San Diego, Ca USA
4 nov. 2024
Le gustó: Limpieza
The Good and the Bad
The Good. We stayed at this beautiful home for our daughter's wedding. Whole family! Very clean and comfortable stay. Great kitchen. My grandkids loved the pool and grandpa loved the jacuzzi. Beds were very nice. Beautiful sunsets through the trees. Ample parking and close to everything.
The Bad. We booked the property and I reached out to say hello to the host. No response. A week before we were to arrive, I reached out twice to the host with a few questions. No response. I contacted VRBO to verify that this was a legitimate rental. They advised that I would receive communication 24 hours before arrival and I did. First note: The address I just received in the welcome letter 24 hours before arrival was different than the address given after I booked. I had to change a delivery for the wedding and contact the hair and make-up person because we had given them a wrong address.
We arrived and the house was beautiful but the fireplace didn't work. The rules state that the fireplace will be working in October - spring. I thought maybe they forgot to turn it back on. I reached out to the host. No response. Next morning, no hot water in my bedroom shower and the coffee pot was not working. I reached out to the host and no response. At this point, I reached out to VRBO and after an hour long conversation, they reached out to the host to contact me. The host finally did reach out and was very responsive during the rest of our stay. This host needs better communication.
Yvonne B.
Se hospedó 6 noches en octubre de 2024