4/10 Malo
Steve H.
21 oct. 2024
Le gustó: Limpieza
House great...experience not so much
The house is great but had a lot of issues with the property management. My code didn't work when we checked in. I was given a temp code and told someone would call me back with a resolution but they never did. The fireplace didn't work and communication on the issue was frustrating and never resolved. And we requested early check-out but the management company refused to validate if it was accepted until the night before we left despite them promising they would confirm 24-48 hours in advance and charging a hefty premium for a few hour extension. I also called the previous day on a number they say they monitor 24/7 but no one answered the phone or returned my call.
I own my own VRBO and I am very understanding when things happen and most owners / management companies will try to do what they can to make it right. In this instance, the fees charged were MUCH higher than properties I've stayed in the past and yet the service was very unsatisfactory and not once did they offer anything such as a discount in fees or anything else to make up for the multiple issues and bad service.
I would recommend the house but I would be wary with the management company.
Steve H.
Se hospedó 2 noches en octubre de 2024