2/10 Terrible
Scott K., San Antonio, Texas
28 jun. 2023
No le gustó: Limpieza
Left high and dry
So the day we were supposed to check in, since we did not receive the access instructions as promised in the automated VRBO email message we reached out to the owner. Low and behold the owner said that the reservation was being cancelled. The owner told us that they had a property manager that no longer worked for them that had double booked the reservation. In the cancellation with VRBO the owner claimed that a pipe had burst. So which was it? Double booked or pipe. We believe that the owner decided to take a rental off VRBO books - we did see activity at the rental location during the period reserved for our stay. We were left high and dry - no help booking a replacement from VRBO and obviously the owner of this rental did not give a whit about our problems as they were too interested in their pocketbook. Don't stay here and this owner should be banned from VRBO
Scott K.
Se hospedó 6 noches en junio de 2023