The bad: we arrived to find no cleaning had been done prior to our arrival. The beds were unmade, sheets were still piled by the washing machine, towels were dirty, dirty dishes in dishwasher, floors hadn’t been cleaned. I tried to contact Vacasa by phone, email and text. No response. I had to wash bedding and make beds before we could sleep and we couldn’t shower due to lack of towels. Vacasa contacted me on Sunday and worked to fix the problem. They agreed to refund our cleaning fee which was good, but I was unimpressed by their lack of timely response.
The good: the house was comfortable and the kitchen was well equipped. The beds were pretty comfortable and it was a quiet neighborhood. It was close to everything! The bunk bed room is on the bottom floor while the other rooms are in the third floor, so it might not be ideal for young kids, but ours were older so it wasn’t an issue for bedrooms to be spread out. Overall we enjoyed our stay in west seattle.